Recruitment Agencies:
the digital friction benchmark.
Across the 12 recruitment agencies we measured in South Africa, the average Digital Friction Score is 68/100 (median 71). The widest shared weakness is Authority, averaging just 11.3/20 — the place most of these companies quietly lose customers. Isilumko sets the pace at 87; the gap to the bottom of the table is 40 points.
Where the sector leaks customers
Average score per dimension (out of 20). The lower the bar, the more friction the typical recruitment agencie is carrying.
How the field splits
Top of the table
- 1Isilumkoisilumko.co.za87
- 2Hire Resolvehireresolve.co.za78
- 3Network Recruitmentnetworkrecruitment.co.za75
- 4Communicate Recruitmentcommunicate.co.za73
- 5Tower Grouptowergroup.co.za73
Every company, every dimension, with the measurement date and method.
Measured 2026-10-20 · reproducible at pagespeed.web.dev and each site's public pages · methodology
These scores measure digital commercial friction only — how easily customers can find, trust and transact with each company online. They are not a measure of a company's quality, solvency, legality or service. We re-run and correct promptly if a company shows a measurement is wrong.
Frequently asked
What is the average digital friction score for recruitment agencies in South Africa?
Across the 12 recruitment agencies we measured, the average Digital Friction Score is 68/100 (median 71). Higher means less friction between the company and its customers. The weakest shared area is Authority, averaging 11.3/20.
Which recruitment agencie has the lowest digital friction?
Isilumko ranks first with 87/100. The full ranking of all 12 companies, with every dimension, is published on the Recruitment Agencies rankings page — and every score is reproducible.
How is this benchmark measured?
Each company is scored 0–100 across five externally-observable dimensions — Discovery, Website, Conversion, Trust and Authority — using public signals (Google Lighthouse plus each site's own pages), measured 2026-10-20. The full method is published on our methodology page.
Where do you sit in
this benchmark?
Run your free Friction Score and see exactly where you rank against the sector — and what to fix first.
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