Financial Services:
the digital friction benchmark.
Across the 11 financial services we measured in South Africa, the average Digital Friction Score is 68/100 (median 72). The widest shared weakness is Website, averaging just 9.4/20 — the place most of these companies quietly lose customers. Sygnia sets the pace at 82; the gap to the bottom of the table is 46 points.
Where the sector leaks customers
Average score per dimension (out of 20). The lower the bar, the more friction the typical financial service is carrying.
How the field splits
Top of the table
- 1Sygniasygnia.co.za82
- 210X Investments10x.co.za79
- 3Momentummomentum.co.za76
- 4M&G Investmentsmandg.co.za73
- 5Sanlamsanlam.co.za72
Every company, every dimension, with the measurement date and method.
Measured 2026-10-20 · reproducible at pagespeed.web.dev and each site's public pages · methodology
These scores measure digital commercial friction only — how easily customers can find, trust and transact with each company online. They are not a measure of a company's quality, solvency, legality or service. We re-run and correct promptly if a company shows a measurement is wrong.
Frequently asked
What is the average digital friction score for financial services in South Africa?
Across the 11 financial services we measured, the average Digital Friction Score is 68/100 (median 72). Higher means less friction between the company and its customers. The weakest shared area is Website, averaging 9.4/20.
Which financial service has the lowest digital friction?
Sygnia ranks first with 82/100. The full ranking of all 11 companies, with every dimension, is published on the Financial Services rankings page — and every score is reproducible.
How is this benchmark measured?
Each company is scored 0–100 across five externally-observable dimensions — Discovery, Website, Conversion, Trust and Authority — using public signals (Google Lighthouse plus each site's own pages), measured 2026-10-20. The full method is published on our methodology page.
Where do you sit in
this benchmark?
Run your free Friction Score and see exactly where you rank against the sector — and what to fix first.
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