Accounting Firms:
the digital friction benchmark.
Across the 10 accounting firms we measured in South Africa, the average Digital Friction Score is 61/100 (median 64). The widest shared weakness is Conversion, averaging just 8.1/20 — the place most of these companies quietly lose customers. PKF South Africa sets the pace at 84; the gap to the bottom of the table is 54 points.
Where the sector leaks customers
Average score per dimension (out of 20). The lower the bar, the more friction the typical accounting firm is carrying.
How the field splits
Top of the table
- 1PKF South Africapkf.co.za84
- 2Baker Tilly SAbakertilly.co.za74
- 3Moore South Africamoore-southafrica.com73
- 4Forvis Mazarsmazars.co.za68
- 5Nexia SAB&Tnexia-sabt.co.za65
Every company, every dimension, with the measurement date and method.
Measured 2026-10-20 · reproducible at pagespeed.web.dev and each site's public pages · methodology
These scores measure digital commercial friction only — how easily customers can find, trust and transact with each company online. They are not a measure of a company's quality, solvency, legality or service. We re-run and correct promptly if a company shows a measurement is wrong.
Frequently asked
What is the average digital friction score for accounting firms in South Africa?
Across the 10 accounting firms we measured, the average Digital Friction Score is 61/100 (median 64). Higher means less friction between the company and its customers. The weakest shared area is Conversion, averaging 8.1/20.
Which accounting firm has the lowest digital friction?
PKF South Africa ranks first with 84/100. The full ranking of all 10 companies, with every dimension, is published on the Accounting Firms rankings page — and every score is reproducible.
How is this benchmark measured?
Each company is scored 0–100 across five externally-observable dimensions — Discovery, Website, Conversion, Trust and Authority — using public signals (Google Lighthouse plus each site's own pages), measured 2026-10-20. The full method is published on our methodology page.
Where do you sit in
this benchmark?
Run your free Friction Score and see exactly where you rank against the sector — and what to fix first.
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